Purelight Power Customer FAQ

Purelight Power shut down operations, leaving many homeowners with questions about their existing systems, ongoing support, and unfinished projects. Infinity Solar USA is now assisting former customers in several states by providing guidance, maintenance support, repair services, and installation evaluations.

Infinity Solar USA purchased certain Purelight assets through the bankruptcy process and is helping support former customers in Oregon, Washington, Ohio, and Virginia. Our team is actively working with homeowners who need assistance understanding their current situation and available options.

If you were affected by the shutdown, we recommend keeping copies of your contracts, payment records, and installation paperwork. It is also helpful to document any concerns with your current system before contacting our transition support team. The more information you can provide, the easier it will be for our team to review your situation and discuss possible next steps.

In some cases, yes. Our team can review the status of unfinished projects and determine what options may be available. Every property and project is different, so we recommend contacting our transition team so we can better understand your installation status, equipment situation, and remaining work requirements.

Yes. Infinity Solar USA can evaluate existing solar energy systems to help identify performance concerns, monitoring issues, equipment damage, inverter problems, and maintenance needs. Our team can also explain whether additional servicing or repairs may be recommended based on the condition of your system.

Yes. We provide ongoing Solar Panel Maintenance services to help homeowners keep systems operating efficiently over time. Maintenance may include inspections, production checks, inverter evaluations, wiring reviews, and general performance assessments designed to help identify potential issues early.

Reduced production can happen for several reasons, including equipment problems, inverter failures, panel damage, or monitoring errors. Our team provides Solar Panel Repair evaluations to help determine the cause of the issue and recommend practical solutions based on your system’s condition.

Not always. Many systems only require targeted repairs or component replacements rather than a complete overhaul. If older equipment is no longer operating properly or efficiently, Solar Panel Replacement may be recommended to improve long-term reliability and performance.

Infinity Solar USA is currently assisting former Purelight Power Customers in Oregon, Washington, Ohio, and Virginia. Homeowners in these states can contact our team for support related to installations, maintenance, repairs, and system evaluations.

You can contact our team by calling +1 971-704-8770 or by filling out the transition support contact form on our website. Form submissions are routed directly to customerrelations@infinitysolarusa.com so our team can review your information and follow up accordingly.

Helpful information includes your contract or agreement, payment records, installation paperwork, photos of the system, monitoring screenshots if available, and any previous communication related to the project. Having these details ready can help speed up the review process.